Customer Service

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  • They Ask, You Answer cover art

    • They Ask, You Answer

    • A Revolutionary Approach to Inbound Sales, Content Marketing, and Today's Digital Consumer, Revised & Updated
    • By: Marcus Sheridan
    • Narrated by: Marcus Sheridan
    • Length: 9 hrs and 32 mins
    • Release date: 24-12-19
    • Language: English
    • 5 out of 5 stars 149 ratings

    • In today's digital age, the traditional sales funnel-marketing at the top, sales in the middle, customer service at the bottom - is no longer effective. To be successful, businesses must obsess over the questions, concerns, and problems their buyers have....

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  • Invent and Wander cover art

    • Invent and Wander

    • The Collected Writings of Jeff Bezos, with an Introduction by Walter Isaacson
    • By: Jeff Bezos, Walter Isaacson - introduction
    • Narrated by: L. J. Ganser
    • Length: 8 hrs and 55 mins
    • Release date: 17-11-20
    • Language: English
    • 4 out of 5 stars 66 ratings

    • In Jeff Bezos' own words, the core principles and philosophy that have guided him in creating, building, and leading Amazon and Blue Origin....

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  • The Startup Owner's Manual cover art

    • The Startup Owner's Manual

    • The Step-by-Step Guide for Building a Great Company
    • By: Steve Blank, Bob Dorf
    • Narrated by: Matthew Boston
    • Length: 12 hrs and 59 mins
    • Release date: 23-06-20
    • Language: English
    • 4.5 out of 5 stars 17 ratings

    • The Startup Owner's Manual guides you, step-by-step, as you put the Customer Development process to work....

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  • The Lean Product Playbook cover art

    • The Lean Product Playbook

    • How to Innovate with Minimum Viable Products and Rapid Customer Feedback
    • By: Dan Olsen
    • Narrated by: Walter Dixon
    • Length: 9 hrs and 54 mins
    • Release date: 19-05-16
    • Language: English
    • 4.5 out of 5 stars 113 ratings
    • The missing manual on how to apply Lean Startup to build products that customers love....

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  • The ChatGPT Advantage cover art

    • The ChatGPT Advantage

    • Transform Your Business with Artificial Intelligence
    • By: Diana Sterling
    • Narrated by: Vicky David
    • Length: 12 hrs and 33 mins
    • Release date: 08-09-23
    • Language: English
    • 5 out of 5 stars 52 ratings

    • Introducing the definitive guide to AI business transformation, The ChatGPT Advantage: Transform Your Business with Artificial Intelligence. This exclusive guide is more than audiobook—it's your ultimate roadmap to the AI-driven future of business....

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  • The Product-Led Organization cover art

    • The Product-Led Organization

    • Drive Growth by Putting Product at the Center of Your Customer Experience
    • By: Todd Olson
    • Narrated by: Basil Sands
    • Length: 8 hrs and 15 mins
    • Release date: 10-11-20
    • Language: English
    • 4.5 out of 5 stars 5 ratings

    • This book is meant to help you transform your company into a product-led organization, helping to drive growth for your business and advance your own career....

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  • Lean Mastery Collection: 8 Manuscripts cover art

    • Lean Mastery Collection: 8 Manuscripts

    • Lean Six Sigma, Lean Startup, Lean Enterprise, Lean Analytics, Agile Project Management, Kanban, Scrum, Kaizen
    • By: Jeffrey Ries
    • Narrated by: Sam Slydell
    • Series: Lean Guides for Scrum, Kanban, Sprint, DSDM XP & Crystal, Book 8
    • Length: 10 hrs and 48 mins
    • Release date: 21-12-18
    • Language: English
    • 4 out of 5 stars 61 ratings

    • Included in this collection are the top eight audiobooks to help you improve, grow, and master your skills on Lean methodology. This audiobook collection will help you reach near-perfection in the products you sell, the customer service you provide, and the lack of waste you achieve....

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  • Sales Management That Works cover art

    • Sales Management That Works

    • How to Sell in a World That Never Stops Changing
    • By: Frank V. Cespedes
    • Narrated by: Christopher Grove
    • Length: 9 hrs and 37 mins
    • Release date: 02-03-21
    • Language: English
    • 3.5 out of 5 stars 3 ratings

    • In this practical and research-based guide for sales managers, Harvard Business School professor Frank Cespedes offers essential strategies for thriving in an industry that never stops changing....

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  • Worth Every Penny cover art

    • Worth Every Penny

    • Build a Business That Thrills Your Customers and Still Charge What You're Worth
    • By: Erin Verbeck, Sarah Petty
    • Narrated by: Curt Alexander, Tony Dipiazza
    • Length: 4 hrs and 34 mins
    • Release date: 29-07-21
    • Language: English
    • Not rated yet

    • A revelation for photographers: creating a profitable business is possible without getting into a slash-and-burn price war with your competitors....

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  • Driving Digital Strategy cover art

    • Driving Digital Strategy

    • A Guide to Reimagining Your Business
    • By: Sunil Gupta
    • Narrated by: Daniel Henning
    • Length: 7 hrs and 53 mins
    • Release date: 24-11-20
    • Language: English
    • 4.5 out of 5 stars 5 ratings

    • Digital transformation is no longer news - it's a necessity....

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  • Build It cover art

    • Build It

    • The Rebel Playbook for World-Class Employee Engagement
    • By: Glenn Elliott, Debra Corey
    • Narrated by: Liam Gerrard
    • Length: 6 hrs and 46 mins
    • Release date: 30-04-19
    • Language: English
    • 4.5 out of 5 stars 19 ratings

    • Companies with the best cultures generate stock market returns of twice the general market and enjoy half the employee turnover of their peers. Their staff innovate more, deliver better customer service, and, hands-down, beat the competition....

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  • The Product Book cover art

    • The Product Book

    • How to Become a Great Product Manager
    • By: Product School, Carlos González de Villaumbrosia, Josh Anon
    • Narrated by: Russell Newton
    • Length: 9 hrs and 8 mins
    • Release date: 30-01-19
    • Language: English
    • 4.5 out of 5 stars 26 ratings

    • "No one asked you to show up." Every experienced product manager has heard some version of those words at some point in their career. Think about a company. Engineers build the product....

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  • Marketing 6.0 cover art

    • Marketing 6.0

    • The Future Is Immersive
    • By: Philip Kotler, Hermawan Kartajaya, Iwan Setiawan
    • Narrated by: Graham Rowat
    • Length: 5 hrs and 40 mins
    • Release date: 19-12-23
    • Language: English
    • 5 out of 5 stars 1 rating

    • In Marketing 6.0, the celebrated promoter of the "Four P's of Marketing," Philip Kotler, explains how marketers can use technology to address customers' needs and make a difference in the world....

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  • Killing Marketing cover art

    • Killing Marketing

    • How Innovative Businesses Are Turning Marketing Cost into Profit
    • By: Joe Pulizzi, Robert Rose
    • Narrated by: Joe Pulizzi, Robert Rose
    • Length: 5 hrs and 45 mins
    • Release date: 05-09-17
    • Language: English
    • 4.5 out of 5 stars 11 ratings
    • Killing your current marketing structure may be the only way to save it....

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  • The Experience Business cover art

    • The Experience Business

    • Why Price-Focused Businesses Fail and What Winners Do Instead
    • By: James Sinclair
    • Narrated by: James Sinclair
    • Length: 3 hrs and 6 mins
    • Release date: 24-02-21
    • Language: English
    • 5 out of 5 stars 18 ratings

    • How is it that some companies seem to be able to charge sky-high prices and 'get away with it' while their competitors struggle to get...

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  • The Fortune Cookie Principle cover art

    • The Fortune Cookie Principle

    • The 20 Keys to a Great Brand Story and Why Your Business Needs One
    • By: Bernadette Jiwa
    • Narrated by: Bernadette Jiwa
    • Length: 3 hrs and 37 mins
    • Release date: 12-08-13
    • Language: English
    • 4 out of 5 stars 27 ratings
    • It's not how good you are. It's how well you tell your story. Big corporations might have huge marketing and advertising budgets but you've got a story....

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  • Advanced Growth and Product Strategies for Technical B2B SaaS Founders and Execs cover art

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  • Oversubscribed cover art

    • Oversubscribed

    • How to Get People Lined Up to Do Business with You (2nd Edition)
    • By: Daniel Priestley
    • Narrated by: Daniel Priestley
    • Length: 6 hrs and 33 mins
    • Release date: 09-03-20
    • Language: English
    • 4.5 out of 5 stars 136 ratings

    • Learn how to get your business oversubscribed in a crowded marketplace to make your business stand out and get people lining up to do business with you....

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  • Predictive Marketing cover art

    • Predictive Marketing

    • Easy Ways Every Marketer Can Use Customer Analytics and Big Data
    • By: Omer Artun, Dominique Levin PhD
    • Narrated by: Tim Andres Pabon
    • Length: 8 hrs and 44 mins
    • Release date: 13-06-17
    • Language: English
    • 3.5 out of 5 stars 2 ratings
    • Predictive Marketing is a predictive analytics primer for organizations large and small....

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  • The Supply Chain Revolution cover art

    • The Supply Chain Revolution

    • Innovative Sourcing and Logistics for a Fiercely Competitive World
    • By: Suman Sarkar
    • Narrated by: Christopher Lane
    • Length: 5 hrs and 32 mins
    • Release date: 22-06-17
    • Language: English
    • 4 out of 5 stars 39 ratings
    • When CEOs think about the supply chain, it's usually to cut costs. But the smartest leaders see supply chain and sourcing for what they can be....

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