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Unreasonable Hospitality
- The Remarkable Power of Giving People More Than They Expect
- Narrated by: Will Guidara
- Length: 8 hrs and 37 mins
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Summary
Brought to you by Penguin.
Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park.
Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world.
How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality. Guidara’s team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give more—not less; and the magic that can happen when a busser starts thinking like an owner.
Today, every business can choose to be a hospitality business—and we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industry’s most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we do—for ourselves, the people we work with, and the people we serve.
What listeners say about Unreasonable Hospitality
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- Rachel de Saxe
- 27-03-24
great story
Really enjoyed it. Super interesting story while lots of good lessons to be learned. also read in an easy way to follow and
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- Daniel D Murphy
- 01-03-24
more full stars for the collection
it's an awesome and thoughtful book from a man who's dedicated his career to being awsome and thoughtful. it's both inspiring and entertaining.
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- Anonymous User
- 24-04-24
Fostering customer, employees and stakeholders feelgood - a marvellous opportunity
Thank you. It was a pleasure to listen! Seldom you want ensure you caught every sentense.
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- anon jon
- 15-09-24
Genuinely thought provoking
I rarely find books that I read and find myself thinking about over and over. This is definitely one of them. I think it’s a bit much to say that we are now in a hospitality economy, but there are some great takeaways.
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- Ellen
- 10-09-24
Very insightful and inspirational
Many good stories! And much new information. I will definitely practice more unreasonable hospitality in the future
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- Anonymous
- 09-07-24
Brilliant, inspiring
I can’t stop telling people about how great this book is. If you do anything where you deal with customers or team members, this is a must read.
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- Aunty Jean
- 10-08-24
The passion for hospitality
I don’t run restaurants but could see a lot of opportunities to take the ethos of unreasonable hospitality into my workplace. I enjoyed the book.
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- Tristan Roberts
- 18-02-24
inspirational and motivating
Some great ideas about how to go the extra mile, a little bit intimidated after reading it about how high the standard can be set and what is expected, but the process and journey of sheer dedication to constant improvement and deeply caring about making people feel cared for is inspirational
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- Kay
- 29-02-24
Read/listen at your own risk because you must be willing to change
Such an inspiring book that you cannot help but start the journey to be unreasonably excellent in whatever industry you are in as you intentionally connect with people. Well read by Will, such amazing stories, so many noteworthy points.
Side note: I had to go to YouTube and listen to the incredible humans mentioned in this book speak at the Welcome Conference.
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- Halais
- 25-03-24
Loved this book
really enjoyed this audiobook, this is now my absolute favourite in this category. great narrator as well as style of story telling was most enjoyable.
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