Jeff Toister
AUTHOR

Jeff Toister

Business & Careers
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Jeff Toister's first customer service interaction ended in a service failure. Vowing to learn from that experience, he became obsessed with customer service. Today, he is an author, consultant, and trainer who helps organizations develop customer-focused cultures. He's written four books including The Service Culture Handbook. More than 10,000 customer service professionals around the world subscribe to Jeff's Customer Service Tip of the Week email. More than one million people have taken one of his video-based training courses on LinkedIn Learning. Jeff has been recognized by Global Gurus as one of the top 30 customer experience in the world.
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Best Sellers

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  • The Service Culture Handbook cover art

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  • The Guaranteed Customer Experience cover art

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  • Service Failure cover art

    • Service Failure

    • The Real Reasons Employees Struggle with Customer Service and What You Can Do About It
    • By: Jeff Toister
    • Narrated by: Walter Dixon
    • Length: 5 hrs and 39 mins
    • Release date: 06-11-12
    • Language: English
    • 4 out of 5 stars 3 ratings

    Regular price: £15.99 or 1 Credit

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