Heather Landex
AUTHOR

Heather Landex

Business & Careers
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Heather - CEO of Inclusive Food Service Ltd, has 20 years experience in food service and hospitality, across 8 countries, in over 1000 businesses, training hundreds of professionals in food safety. Since training as an Environmental Health Practitioner, she has worked with the World’s largest food safety compliance companies, The Olympic Games, the World’s largest chain restaurant brands, and specialised in allergy, vegan and other dietary preferences. "Inclusivity" in food service goes beyond compliance to customer service and communication excellence, organic niche marketing and branding. Why? Heather has allergies, is her own style of vegan, travels extensively for work observing areas of weakness and the best of the best. Today extending her reach through online training, coaching and facilitation to food service industry. Understanding customer needs, allergy safety, legal terminology, claims and disclaimers is vital to future proof business. The point is to become more inclusive, serve more people, reduce liability in terms of risk and be more profitable. Heather connects the dots, brings experts, innovation, and solutions together. Bringing a win-win-win scenario to the World, where people feel included eating out, well-intentioned food businesses are successful and enforcement officer satisfied.
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