QLE Ep. 125 - Building a Winning Culture with Jim Cathcart

In the latest Quick Lube Expert Podcast, I sit down with Jim Cathcart, a celebrated speaker, author, and business mentor, to explore the importance of culture in creating a successful quick lube business.

We discuss the role of culture as the “lube” that keeps an organization running smoothly, and Jim shares his insights on why businesses should be viewed as living systems, not just mechanical operations. He emphasizes the significance of building strong relationships—not only within your team but also with your local community.

Jim also delves into actionable strategies, including:

• The importance of intentional culture building
• How to engage with the local community to boost brand awareness
• Why employee engagement directly impacts customer service and retention
• The power of leading by example and showing genuine interest in your team

Whether you’re an owner, operator, or technician, this episode is packed with practical advice to help you strengthen your business and grow a motivated, loyal team.

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