In this episode of the Quick Lube Expert Podcast, host M. Kevin Davis interviews Costa Kapothanasis, a seasoned industry leader and franchisor, to explore key trends and future possibilities in the quick lube industry. Costa shares his optimistic perspective on the current state of the industry, emphasizing that despite shifts in the market, the number of internal combustion engine vehicles continues to grow, which presents significant opportunities. Both Kevin and Costa discuss how the demand for "do it for me" services is expanding as more consumers seek convenience, reinforcing the potential for continued industry growth.

A central theme of the conversation is the commoditization of the oil change. Costa points out that while the oil change has become a commodity, businesses must differentiate themselves through relationships, brand strength, and pricing. The discussion highlights the delicate balance between offering competitive pricing and creating a customer experience that builds trust and loyalty. Both agree that in today’s market, customers are more price-conscious due to inflation, making it essential to offer fair pricing without sacrificing service quality.

Costa also talks about the importance of adaptability in a rapidly evolving market. He shares how staying open to new technologies and innovations has been critical to the success of his business, while also maintaining a strong focus on core values. This approach has allowed his company to remain competitive and grow steadily, even as other players in the industry struggle to keep up with technological advancements and shifting customer expectations.

In addition to discussing industry trends, Costa emphasizes that the quick lube industry offers significant career opportunities for those willing to invest in their growth. Both Kevin and Costa reflect on how many of their long-term employees started in entry-level positions and built successful careers by embracing the opportunities within the industry. Costa underscores the importance of employers taking an active interest in their employees’ development, which in turn fosters loyalty and long-term success.

Overall, this episode offers a deep dive into the future of the quick lube industry, providing insights into how operators can navigate challenges, leverage opportunities, and build lasting relationships with their customers. The discussion also touches on leadership, career growth, and the power of innovation in maintaining a thriving business.

For more information and updates, follow us on social media and subscribe to the podcast.

----

To learn more about how Quick Lube Expert can help you, visit: https://www.quicklubeexpert.com

To learn more about what M. Kevin Davis has to offer, visit: https://www.mkevindavis.com

Get your copy of the Quick Lube Expert Book on Amazon: (CLICK HERE to buy the Book)

To learn more about Cinch and redeem your Gift Card Offer: https://cinch.io/qle/