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The Membership Economy

Find Your Super Users, Master the Forever Transaction, and Build Recurring Revenue

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The Membership Economy

By: Robbie Kellman Baxter
Narrated by: Tom Pile
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About this listen

Find Your Super Users, Master the Forever Transaction, and Build Recurring Revenue

If you've ever used ZipCar, Amazon Prime, Spotify, NetFlix, Groupon, Weight Watchers, SurveyMonkey, United Mileage Plus, Pinterest, or Twitter, you are part of The Membership Economy, an increasingly popular model that author Robbie Kellman Baxter sees as the inevitable result of technological advancements, social trends, and a generation in transition.

The Membership Economy argues that we are now moving away from ownership, but we still want the benefits that come with access.

"As individuals grow frustrated with the burdens of owning, caring for, and storing too much stuff, they are looking for ways to minimize that stress. They are also experiencing a need for meaningful connection and community."

The membership-based business is a problem solver for both businesses and individuals. It spares people from the duties of ownership and provides a feeling of commonality and affiliation. For businesses it offers the opportunity to create a "forever customer" who remains loyal and participatory, even as the company shifts and changes. Membership allows for building direct relationships and continuously generates a data stream that can be tapped for a variety of purposes.

Ultimately it provides the cachet of belonging.

©2015 Robbie Kellman Baxter (P)2016 Audible, Inc.
Consumer Behavior & Market Research Customer Service Forecasting & Strategic Planning Leadership Marketing Sales & Selling Business Market Analysis
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What listeners say about The Membership Economy

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Excellent

Robbie gives incredible insight and advice on how to develop a membership organisation. My business has reached new levels as a result of me listening to this audio book!

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1 person found this helpful

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Great read

Excellent book. Loads of learnings and practical things to apply to your own business. Great read!

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  • Overall
    5 out of 5 stars
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    5 out of 5 stars

Stop reading what your reading, and read this. NOW

If your serious about transforming your revenue, leverage and placing your clients at the heart of your business, The Membership Economy is a must read.

Thank you Robbie for honestly changing the entire direction of our company as we begin our journey.

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1 person found this helpful

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    3 out of 5 stars
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    3 out of 5 stars

OK but longer than it needed to be

I didn't mind the book but felt the author dragged out certain points and revisited the same examples too often.

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  • Overall
    5 out of 5 stars
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    5 out of 5 stars

Great For Anyone Building A Subscription Based Biz

This book is filled with gems about customer acquisition, retention and strategy. if you are Building a Subscription Based business, then this is a must read.

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  • Overall
    5 out of 5 stars
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    5 out of 5 stars

Superb book with practical details

A must read for owners of a business or non-profit looking to build a membership model

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  • Overall
    3 out of 5 stars
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Not bad but not for me right now

It’s not that this is bad it just did not resonate with me. I’m sure at some point when my audience has been developed a little further and I’m in the right place to move membership higher up my agenda it will have greater relevance.

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1 person found this helpful

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Better than I expected!

I picked up this book thinking it would be a good supplement to my library, not really expecting more than some useful tips here and there but Robbie has over-delivered.

Not only do you get a solid understanding of the membership economy but the book guides you through practical steps to put it into practice. I felt like I had a personal coach!

It's for this reason that it deserves 5 stars and I'd add that it's an essential for any person in business, large or small.

Well worth your time.

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4 people found this helpful

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Good intro to the subject

Good intro to the subject, I was looking for more details and tactics for marketing as someone who already has a subscription based business. If you don’t have a sub business you will probably get some real value from this.

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2 people found this helpful

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    5 out of 5 stars

Very entertaining look at Membership

I really enjoyed this book and found it of great use in my research. An entertaining listen.

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